Swiftee Terms & Conditions

The following terms and conditions govern the use of the Swiftee courier service. Use of our service constitutes acceptance of all terms listed herein. These terms may be updated from time to time. It is the customer’s responsibility to keep updated as to the current terms and conditions of service.

When you agree to these terms and conditions as a sender, they become enforceable on behalf of the receiver as well.


Customer is a user who has an Account or a user who booked by Credit or Debit Card online or App.

Sender is the recipient at the pickup location.

Receiver is the recipient at the drop off location.

Courier is the courier travelling with his vehicle to pick up and drop off the package/s from the Sender/s to the Reciever/s destination/s.

Job is from when the Courier accepted a job request booked through our website or App until its complete or cancelled.

Delivery is an item being delivered to its destination requested.


Proof of Service

Swiftee has the right to capture a picture or video of the area at your home or office where ever you want the courier to collect from or deliver to. Pictures will always be taken in public and not in your private property.

The picture or video gets saved into our database for proof of delivery. You are allowed to request us to send you the picture/s. If for some reason there is no picture in our database then we will only be able to provide you with a signature. If there is no proof of delivery we will contact the courier who did this job and look into it.

Any notes provided to the company online or app by the customer for any job will be retained for proof of service request.

In case of no answer at the Receiver’s door and no delivery instructions:

The courier will call or message the Receiver, if unable to get through, the courier will then call the Sender. If both do not answer, the delivery will be left with a neighbour, who will give a signature. If there is no neighbour available to accept the delivery, the courier will then return the parcel to Sender, a charge will be added accordingly.


If a Customers payment does not go through, we reserve the right to close a Customer’s account until the payment has been processed successfully.

If a Customers payment gets delayed more than a month, we have the right to charge a late payment charge.

Our rates that apply for the services provided when entering the job details on the Website and through the Swiftee App. These may be modified or updated from time to time. It is the customers responsibility to remain informed about the current rates for the transportation services, the total price of the actual travel time will quote, and the price may increase if the courier had to wait more than three minutes or if the courier had to carry large, heavy or multiple items.


Swiftee will only give the discount for restaurants who actually made bookings for a whole month the amount of bookings they selected when creating an account, if account holder made less bookings the discount will be accordingly.


Any claims relating to any job must be made in writing to the company within 30 days of occurrence.


 The Courier has the right to cancel a Job for any reason he might have, that includes if the package is too fragile, wet, flammable, and potentially explosive, if there’s no one opening the door and unreachable by phone, or for any reason the Courier simply can’t arrive to the address.

If you cancel the Job once the courier is on his way to the job, you will be charge for a Cancellation Fee.

 Waiting Charge

We have the right to charge for waiting time if the item is not ready or if you are unavailable and you keep the courier waiting more than expected.

Estimated Time of Arrival (ETA)

The Estimated Time of Arrival (ETA) over the phone, website, app we provide is only an estimated time frame, it may be before or after the time shown. We endeavour to meet quoted times in as far as is practicable but retain no responsibility over late deliveries.

We shall not be responsible of a delivery which includes one of the following:

1. Radioactive, toxic, flammable, explosive, noxious, dangerous nature.

2. Any Goods that have a value of over £100.

3. Any Goods which are illegal.

4. Any Goods that are fragile and/or that are likely to be damaged in transport.

5. Any Goods that are not wrapped well

6. Money in Cash or Cheques.

We shall not be responsible of a job which includes buying products from a shop.



We reserve the right to open any package for safety, security or regulatory reasons without notice.


You agree to release, hold harmless and indemnify Swiftee from any loss resulting from any above instance of refusal, late delivery or cancelled delivery.

By buzzing or opening the door, the customer gives permission to the driver to enter the home in order to get to the parcels.

Customer shall indemnify and hold Swiftee and all employees or company representatives harmless for any loss or damage arising out of Senders failure to comply with the following warranties and representations:

• All information provided by Customer or its representatives is complete and accurate;

• The Delivery is acceptable for transport;

• The Delivery was prepared in secure premises by reliable persons and was protected against unauthorized interference during preparation, storage and any transportation to Swiftee;

• Customer has complied with all applicable customs, import, export, data protection laws, sanctions, embargos and other laws and regulations; and

• Customer has obtained all necessary consents in relation to personal data provided to Swiftee including Receiver’s data as may be required for transport, customs clearance and delivery, such as e-mail address and mobile phone number.


Any dispute arising from service will be governed by UK law. If any condition or term within is deemed to be unenforceable the rest remain in force.



Privacy Policy
We are committed to protecting your privacy. This privacy policy sets out our privacy practices and explains how we
collect, process, hold and store (collectively referred to as handle) client data and with whom we share this
information with. The information we handle is only that which is required by us so that we may deliver the services
you require. Except as provided in this privacy policy, we do not supply your client data to any other company for
marketing purposes.
You may browse our website without telling us who you are or revealing any personal information about yourself.
The information we collect from you is only that which is required by us so that we may deliver the site
functionality, information you have requested or searched for and to provide you with our services.
By proceeding with using our services, you consent to the Company handling your data in line with this Privacy
Our Privacy Notice will be reviewed on a regular basis and may be updated from time to time.
What is Personal Information/Data
When we refer to personal information we mean any information relating to an identifiable person who can be
directly or indirectly identified in particular by reference to an identifier. Under data protection legislation it is
known as personal data. Some personal information will identify you directly – for example, by giving your name
and email address. It may also be possible to identify you indirectly, from information in which your name is not
given, for example by naming your job title and employer, or by using another form of identifier such as an online
What Client Data Do We Collect – We may collect the various categories of Personal Information outlined
• Personal Details – Full name.
• Contact Details – Telephone number, mobile phone number,
address, email address and addresses
How We Collect Your Client Data – the following outlines the processes we employ to collect information:
• Contacting Us – we may record, use and store any telephone, email or other electronic communications provided by you such as online and app bookings. This is to ensure that we can refer back to any instruction you may have given to us as well as to ensure that the information we provide you with is accurate.
We have appropriate measures in place to ensure that users personal details are not misused, accidentally destroyed, lost or altered within the server environment. No data
transmission over the internet can be guaranteed to be totally secure, we cannot ensure, guarantee or warrant the security of any information which you send to us, and you do so at your own risk.
Why Do We Collect Client Data – the personal information we collect is used to:
• Enable us to provide you with information about our products and services;
• Enable us to provide you with our products and services;
• Enable us to contact you regarding general product and service level matters;
• Keep you informed of new features, products and services available from us;
Disclosing Client Data to Third Parties:
• We will not sell, share or rent your name, email address, or any other client data to any We may disclose client data to third party contractors who provide us with services
and who may require access to client data in the course of them providing us with
these services. This may include our accountants, IT Consultants or other professional advisors. We will at all stages ensure that these third parties have appropriate security
measures in place when handling any client data.
• We may at our discretion disclose client data that is required by the police (or other organisations with a law enforcement role) for the prevention and detection of crime or the apprehension or prosecution of offenders;
• We may disclose specific personal information where we are required to by law;
• We may share aggregated demographic information with our partners, advertisers or
other third parties. This will not contain information that can identify any individual
Viewing, Changing or Removing Client Data:
• You may view all Client Data that we store about you;
• You may correct, delete or update your Client Data via your account;
• You may withdraw your consent (partial or complete) at any time;
• You may request that all Client Data held be removed or ported.
How We Store Client Data:
• Your data will be stored securely in line with industry best practice at all times. The security measures in place are reviewed annually;
• Your data will be stored only on servers in a GDPR compliant location.
For further information please contact us as below:
• Name: Swiftee Ltd
• Address: Harvest House, Leaside Rd E5 9LU
• Telephone Number: 020 8800 8090