Swiftee Terms & Conditions
When you agree to these terms and conditions as a sender, they become enforceable on behalf of the receiver as well.
Customer is a user who has an Account or a user who booked by Credit or Debit Card online or App.
Sender is the recipient at the pickup location.
Receiver is the recipient at the drop off location.
Courier is the courier travelling with his vehicle to pick up and drop off the package/s from the Sender/s to the Reciever/s destination/s.
Job is from when the Courier accepted a job request booked through our website or App until its complete or cancelled.
Delivery is an item being delivered to its destination requested.
Proof of Service
Swiftee has the right to capture a picture or video of the area at your home or office where ever you want the courier to collect from or deliver to. Pictures will always be taken in public and not in your private property.
The picture or video gets saved into our database for proof of delivery. You are allowed to request us to send you the picture/s. If for some reason there is no picture in our database then we will only be able to provide you with a signature. If there is no proof of delivery we will contact the courier who did this job and look into it.
Any notes provided to the company online or app by the customer for any job will be retained for proof of service request.
In case of no answer at the Receiver’s door and no delivery instructions:
The courier will call or message the Receiver, if unable to get through, the courier will then call the Sender. If both do not answer, the delivery will be left with a neighbour, who will give a signature. If there is no neighbour available to accept the delivery, the courier will then return the parcel to Sender, a charge will be added accordingly.
If a Customers payment does not go through, we reserve the right to close a Customer’s account until the payment has been processed successfully.
If a Customers payment gets delayed more than a month, we have the right to charge a late payment charge.
Our rates that apply for the services provided when entering the job details on the Website and through the Swiftee App. These may be modified or updated from time to time. It is the customers responsibility to remain informed about the current rates for the transportation services, the total price of the actual travel time will quote, and the price may increase if the courier had to wait more than three minutes or if the courier had to carry large, heavy or multiple items.
Any claims relating to any job must be made in writing to the company within 30 days of occurrence.
Any claims in regards to prices of Business account jobs should be made within 30 days from receipt of invoice.
The Courier has the right to cancel a Job for any reason he might have, that includes if the package is too fragile, wet, flammable, and potentially explosive, if there’s no one opening the door and unreachable by phone, or for any reason the Courier simply can’t arrive to the address.
If you cancel the Job once the courier is on his way to the job, you will be charge for a Cancellation Fee.
We have the right to charge for waiting time if the item is not ready or if you are unavailable and you keep the courier waiting more than expected.
Estimated Time of Arrival (ETA)
The Estimated Time of Arrival (ETA) over the phone, website, app we provide is only an estimated time frame, it may be before or after the time shown. We endeavour to meet quoted times in as far as is practicable but retain no responsibility over late deliveries.
We shall not be responsible of a delivery which includes one of the following:
1. Radioactive, toxic, flammable, explosive, noxious, dangerous nature.
2. Any Goods that have a value of over £100.
3. Any Goods which are illegal.
4. Any Goods that are fragile and/or that are likely to be damaged in transport.
5. Any Goods that are not wrapped well
6. Money in Cash or Cheques.
We shall not be responsible of a job which includes buying products from a shop.
We reserve the right to open any package for safety, security or regulatory reasons without notice.
You agree to release, hold harmless and indemnify Swiftee from any loss resulting from any above instance of refusal, late delivery or cancelled delivery.
By buzzing or opening the door, the customer gives permission to the driver to enter the home in order to get to the parcels.
Customer shall indemnify and hold Swiftee and all employees or company representatives harmless for any loss or damage arising out of Senders failure to comply with the following warranties and representations:
• All information provided by Customer or its representatives is complete and accurate;
• The Delivery is acceptable for transport;
• The Delivery was prepared in secure premises by reliable persons and was protected against unauthorized interference during preparation, storage and any transportation to Swiftee;
• Customer has complied with all applicable customs, import, export, data protection laws, sanctions, embargos and other laws and regulations; and
• Customer has obtained all necessary consents in relation to personal data provided to Swiftee including Receiver’s data as may be required for transport, customs clearance and delivery, such as e-mail address and mobile phone number.
Any dispute arising from service will be governed by UK law. If any condition or term within is deemed to be unenforceable the rest remain in force.
collect, process, hold and store (collectively referred to as handle) client data and with whom we share this
information with. The information we handle is only that which is required by us so that we may deliver the services
You may browse our website without telling us who you are or revealing any personal information about yourself.
The information we collect from you is only that which is required by us so that we may deliver the site
functionality, the information you have requested or searched for and to provide you with our services.
By proceeding with using our services, you consent to the Company handling your data in line with this Privacy
Our Privacy Notice will be reviewed on a regular basis and may be updated from time to time.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“personal data” means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and
“We/Us/Our” means Swiftee, a limited company registered in England under company number 09361558, whose registered address is 69 Moundfield Road N16.
- What Does This Policy Cover?
3: Your Rights
3.1 As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
3.1.1 The right to be informed about Our collection and use of personal data;
3.1.2 The right of access to the personal data We hold about you;
3.1.3 The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 10);
3.1.4 The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you;
3.1.5 The right to restrict (i.e. prevent) the processing of your personal data;
3.1.6 The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
3.1.7 The right to object to Us using your personal data for particular purposes; and
3.1.8 Rights with respect to automated decision making and profiling.
3.2 If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 10 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
3.3 For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
4: What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal and non-personal data:
4.1; Business Account.
Business can open a business account on www.swiftee.co.uk/business – those info we keep, which is the Company name, contact number, email address and postcode.
4.2; Customer App.
Customer can download the app and create a profile on www.swiftee.co.uk/app – those info gets saved, which is the full name, contact number and email address.
4.3; Job information.
All jobs gets saved, to help future bookings of same customer book faster, such as the pickup and drop off address and instructions for the driver or any contact numbers for the driver to call, entered by the dispatcher over the phone or by the customer via the customer App/web booker.
4.4; Credit/Debit card.
When user add a debit or credit card in his payment method on the App or web booker, this card will be saved in Stripe which is regulated with GDPR. You can remove the card at any time.
4.5; Direct Debit.
When a business opens a business account and sets up a Direct Debit, those details will be with GoCardless which is regulated with GDPR. You can cancel the DD at any time.
4.6; Drivers application.
Drivers apply to become a self employed contractor via www.swiftee.co.uk/apply we require the full name, email address, phone number, home address, and profile picture. this information is being sent to us by email, and based on this information we decide if we can go forward with an interview.
4.7; Registering a driver.
Registering a driver to start accepting jobs, we will need to enter in our console additional information, such as: license details, All vehicle details, insurance details.
- How Do We Use Your Data?
5.1 All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times.
5.2 Our use of your personal data will always have a lawful basis, either because it is necessary for Our performance of a contract with you, because you have consented to Our use of your personal data (e.g. by subscribing to emails), or because it is in Our legitimate interests. Specifically, We may use your data for the following purposes:
5.2.1 Providing and managing your Account;
5.2.2 Providing and managing your access to Our Site;
5.2.3 Personalising and tailoring your experience on Our Site;
5.2.4 Supplying Our products and services to you (please note that We require your personal data in order to enter into a contract with you);]
5.2.5 Personalising and tailoring Our products and services for you;
5.2.6 Replying to emails from you;
5.2.7 Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by using the unsubscribe link or requesting to unsubscribe);
5.3 You have the right to withdraw your consent to Us using your personal data at any time, and to request that We delete it.
- Do We Share Your Data?
6.1 We will not share any of your data with any third parties for any purposes.
- How Can You Control Your Data?
7.1 In addition to your rights under the GDPR, when you submit personal data via Our Site, you may be given options to restrict Our use of your data. In particular, We aim to give you strong controls on Our use of your data for direct marketing purposes (including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails and at the point of providing your details and by managing your Account).
- Your Right to Withhold Information
8.1 You may access Our Site without providing any data at all. However, on the app, to use all the features you may be required to submit or allow for your location.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details via https://swiftee.co.uk/contact-us/
- Contacting Us