The following terms and conditions govern the use of the Swiftee courier service. Use of our service constitutes acceptance of all terms listed herein. These terms may be updated from time to time. It is the customer’s responsibility to keep updated as to the current terms and conditions of service.

By using our service you agree to these terms and conditions as a sender, they become enforceable on behalf of the receiver as well.

Customer is a user who has an Account or a user who booked by Credit or Debit Card online / app or by calling our customer service line.

Sender is the recipient at the pickup location.

Receiver is the recipient at the drop off location.

Courier is the courier travelling with his vehicle to pick up and drop off the package/s from the Sender/s to the Reciever/s destination/s.

Job is from when the Courier accepted a job request booked through our website or App until its complete or cancelled. 

Delivery is an item being delivered to its destination requested.

Proof of Service

Swiftee has the right to capture a picture or video of the area at your home or office where ever you want the courier to collect from or deliver to. Pictures will always be taken in public and not in your private property.

The picture or video gets saved into our database for proof of delivery. You are allowed to request us to send you the picture/s. If for some reason there is no picture in our database then we will only be able to provide you with a signature. If there is no proof of delivery we will contact the courier who did this job and look into it.

Any notes provided to the company online or app by the customer for any job will be retained for proof of service request.

In case of no answer at the Receiver’s door and no delivery instructions:

The courier will call or message the Receiver, if unable to get through, the courier will then call the Sender. If both do not answer, the delivery will be left with a neighbour, who will give a signature. If there is no neighbour available to accept the delivery, the courier will then return the parcel to Sender, a charge will be added accordingly.


If a Customers payment does not go through, we reserve the right to close a Customer’s account until the payment has been processed successfully.

If a Customers payment gets delayed more than a month, we have the right to charge a late payment charge.

By placing a booking via the Swiftee website or customer service line, the customer appoints Swiftee as an agent on behalf of the rider. The receipts issued on behalf of couriers are to be found in the mobile app and dashboard.


Any claims relating to any job must be made in writing to the company within 30 days of occurrence.


The Courier has the right to cancel a Job for any reason he might have, that includes if the package is too fragile, wet, flammable, and potentially explosive, if there’s no one opening the door and unreachable by phone, or for any reason the Courier simply can’t arrive to the address.

If you cancel the Job once the courier is on his way to the job, you will be charge for a Cancellation Fee.

Waiting Charge

We have the right to charge for waiting time if the item is not ready or if you are unavailable and you keep the courier waiting more than expected.

Estimated Time of Arrival (ETA)

The Estimated Time of Arrival (ETA) over the phone, website, app we provide is only an estimated time frame, it may be before or after the time shown. We endeavour to meet quoted times in as far as is practicable but retain no responsibility over late deliveries.

We shall not be responsible of a delivery which includes one of the following:

1. Radioactive, toxic, flammable, explosive, noxious, dangerous nature.

2. Any Goods that have a value of over £100.

3. Any Goods which are illegal.

4. Any Goods that are fragile and/or that are likely to be damaged in transport.

5. Any Goods that are not wrapped well

6. Money in Cash or Cheques. 


We reserve the right to open any package for safety, security or regulatory reasons without notice.


You agree to release, hold harmless and indemnify Swiftee from any loss resulting from any above instance of refusal, late delivery or cancelled delivery.

Customer shall indemnify and hold Swiftee and all employees or company representatives harmless for any loss or damage arising out of Senders failure to comply with the following warranties and representations:

• All information provided by Customer or its representatives is complete and accurate;

• The Delivery is acceptable for transport;

• The Delivery was prepared in secure premises by reliable persons and was protected against unauthorized interference during preparation, storage and any transportation to Swiftee;

• Customer has complied with all applicable customs, import, export, data protection laws, sanctions, embargos and other laws and regulations; and

• Customer has obtained all necessary consents in relation to personal data provided to Swiftee including Receiver’s data as may be required for transport, customs clearance and delivery, such as e-mail address and mobile phone number.

Mutual Contract

By placing a booking with Swiftee, the sender hereby acknowledges and agrees that they shall refrain from entering into any private transactions or engagements with the designated rider outside the confines of the Swiftee platform. This undertaking pertains to the particular booking in question, as well as any prospective bookings in the future.

In the event of a breach of this agreement, the sender shall be held strictly liable and shall be obligated to pay Swiftee a loss of business fee amounting to £1,500 and a rider retention fee of £1,000 as liquidated damages.


Any dispute arising from service will be governed by UK law. If any condition or term within is deemed to be unenforceable the rest remain in force.

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